Welcome to
Federal Information Relay Service (FIRS)

What is FIRS?

• Relay communications service provides full telephone accessibility to people who are deaf, hard-of-hearing or speech disabled. Specially trained Communication Assistants (CAs) complete all calls and stay on-line to relay messages either electronically over a Teletypewriter (TTY)/Telecommunications Device for the Deaf (TDD), or verbally to hearing parties.

• This service is available 24 hours a day, 365 days a year, with no restrictions on the length or number of calls placed. This valuable communications tool gives all individuals who are deaf, hard-of-hearing or speech disabled the opportunity to make personal and business calls just like any other telephone user.

• The FIRS is accessible nationwide. It enables Federal employees to conduct official duties and for the general public to conduct business with the Federal Government. Many of you are either users of the Federal Information Relay Service or have employees who have benefited from using this vital service. Both TTY/TDD and voice users may initiate calls through FIRS. The toll-free access numbers are: 1-800-877-8339 (TTY/TDD/Voice).

For additional information on FIRS, please call: (202) 501-1937 (Voice) or (202) 501-2860 (TDD/TTY)